How do I cancel my booking

How do I cancel my booking

When you decide that you need to cancel your booking, please notify us immediately by email. We do not accept cancellation notice by phone or any other means for verification reason.

What is the difference between soft berth and VIP berth

Why the paper ticket shows only 385,000 VND (~17 USD)? Is it cheaper to buy train tickets from the train station?

What if I want to cancel the tickets

What payment methods are accepted

How do I buy tickets for my children

How long in advance should I make the reservation

What does the listed price include

What are the baggage allowances for Sapa trains

How to book a Hanoi-Sapa train tickets on HanoiSapaTrain.com?

Contact Information

Our Departments
Customer Service: +84.365.063.003

Email: [email protected]
Sales Department: +84.365.063.003

Email: [email protected]

Hotline: +84.365.063.003
Other inquiries:
Email: [email protected]

Telephone: +84-243-577-2907

Fax: +84-243577 2908

Address: HanoiSapaTrain, 68 P. Hàng Nón, Hàng Gai, Hoàn Kiếm, Hà Nội, Vietnam 100000